Last Updated: July 13, 2025
At [Your Store Name], we want you to be satisfied with your purchase. This Return and Refund Policy outlines the process for returning items and requesting refunds. Please review this policy before making a purchase.
Eligibility for Returns
-
Timeframe: You may return items within [30 days] of delivery, provided they are unused, in original packaging, and in the same condition as received.
-
Eligible Items: Most products are eligible for return, except for [list exceptions, e.g., personalized items, perishable goods, or final sale items].
-
Proof of Purchase: You must provide your order number or receipt to process a return.
Return Process
-
Contact us at [Your Contact Email] to request a return and provide your order number.
-
We will provide a return shipping address and instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
-
Package the item securely and include the order number.
-
Ship the item back within [7 days] of receiving return approval.
Refund Process
-
Processing Time: Refunds will be issued within [5-10 business days] after we receive and inspect the returned item.
-
Refund Method: Refunds will be issued to the original payment method or as store credit, depending on your preference.
-
Non-Refundable Costs: Shipping fees, customs duties, or taxes are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Defective or Incorrect Items
If you receive a defective or incorrect item, contact us within [7 days] of delivery. We will provide a prepaid return label and issue a full refund or replacement upon receipt.
Non-Returnable Items
The following items cannot be returned:
-
[List non-returnable items, e.g., gift cards, clearance items, or intimate apparel].
-
Items damaged due to misuse or improper handling.
Contact Us
For questions about returns or refunds, contact us at:
-
Email: [Your Contact Email]
-
Address: [Your Business Address]
